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Privacy Policy

December 18, 2018

Origin Point Brands, LLC (Origin Point) respects your privacy. This Privacy Policy describes how Origin Point collects, uses, shares and protects information from and about our customers and visitors, along with choices you can make about such information. It also contains other important privacy disclosures, such as how we may update the Policy and how you can contact us.

Scope

This Privacy Policy applies to the US practices of Origin Point except as outlined below. It applies to most interactions with our customers and visitors, including:

  • Use of our websites that point to this Policy
  • Phone, email and other electronic or written communications
  • Social media interactions
  • Surveys, contests and sweepstakes
  • Online advertisements

In some cases we may provide additional details about privacy practices specific to a particular operation or location. For example, some of our websites may provide additional privacy details unique to that website, or some stores may post additional privacy details specific to that store or an event.

What Information Do We Collect?

We may collect information that identifies you or that is associated with you in a number of ways, including information you provide to us, information we automatically collect and information we obtain from third parties.

Information You Provide

You may choose to provide us with information. Examples include:

  • Contact and identification information, such as your name, address, telephone number, email address, driver’s license number, and date of birth
  • Payment information, such as your payment card number and expiration date or gift card information
  • Demographic information, such as your age, gender, income range and occupation
  • Login and access credentials, such as your username and password for Origin Point accounts or social media IDs
  • Information about your Origin Point purchases, returns and exchanges, including warranty and rebate information
  • Information you include in your communications with us or in connection with a satisfaction survey
  • Content you submit, such as photographs, product reviews and details about your projects and property

Information We Collect by Automated Means Online

When you use our websites or applications (“online services”), we may collect certain information by automated means, using technologies such as cookies, web server logs and web beacons. This information may be used to provide a better-tailored shopping experience, and for market research, data analytics and system administration purposes. For instance, we may use this information to determine whether you have visited us before or are new to our website, to store your preferences and settings, to provide sign-in authentication and for compliance with our legal obligations, policies and procedures. We also may use this information to target custom content and ads to you on this and other websites, including as described in the Interest-Based Advertising section below.

Our online services may use HTTP cookies, HTML5 cookies, Flash cookies and other types of local storage (such as browser-based or plugin-based local storage). Cookies are small text files that websites send to your computer or other internet-connected device to uniquely identify your browser or to store information or settings. Your browser may provide the ability to be notified when you receive certain types of cookies and how to restrict or disable certain cookies.  sites. Our webpages may also contain web beacons from third parties, which help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other website operations. These web beacons may allow the third parties to set or read a cookie on your computer.

We may also use third-party web analytics services in our online services, such as those of Google Analytics. These service providers help us analyze how users use our online services. Information collected as a part of Google Analytics (including your IP address) is automatically sent to Google and Google may place cookies to help with the analysis. To learn more about Google Analytics and download an opt-out browser add-on, please click here.

If you choose to install our mobile applications, we may collect certain information about your precise location, including your location when you are within our stores. You can control and change the mobile applications’ use of your location through your device’s operating system controls.

Information We Collect by Automated Means Offline

When you call our customer service centers or other phone support lines, we may record audio of the conversations for quality control, training, security and analytics purposes.

Information We Collect From Other Sources

We may obtain certain information about you from other businesses, such as updated addresses, phone numbers, consumer profiles and location data we obtain from vendors who maintain such data. We may also obtain information about you from individuals, such as through “Refer a Friend” programs or if someone purchases a product and asks that it be delivered to you. We may also obtain information from public sources, such as information you submit in a public forum (for example, a customer review).

We may also obtain information about you from Origin Point affiliates.

How We Use the Information We Collect?

We may use the information we collect for a range of business purposes, including to:

  • Provide and deliver products and services and fulfill your orders
  • Process, record and track your purchases, payments, returns, warranties and rebates
  • Communicate with you through various channels
  • Evaluate and respond to your requests, inquiries and applications
  • Conduct and administer contests, surveys and sweepstakes
  • Customize your experiences online, including customized advertisements and offers
  • Publish public product reviews as submitted by you and other customers
  • Operate, evaluate and improve our business, products and services (including developing new products and services; managing our communications; performing market research, and data analytics; determining and managing the effectiveness of our advertising and marketing; analyzing our products, services, websites and applications; administering our websites and applications and perform accounting, auditing, billing, reconciliation and collection activities)
  • Protect against and prevent fraud and unauthorized transactions, investigate and manage claims, risk exposure and quality and generally improve and provide security
  • Comply with and enforce applicable legal requirements, industry standards and our policies and terms, such as our Terms and Conditions of Use

How Do We Share the Information We Collect?

We do not sell, trade or otherwise transfer personally identifiable information to unaffiliated third parties (companies outside the Origin Point family) without your consent, except as described below.

Service Providers and Business Partners

We may disclose your personal information to companies that provide services to us (such as providers of hosting, support, delivery, printing, email, data enhancement and repair services) or that help us market our products and services. These companies may need access to information about you in order to perform their functions. These companies are generally not authorized to use the information we disclose to them for any other purpose.

In limited cases, we may disclose information about you to a third party who may also use the information for their own specific purpose. For instance, we may provide information on your behalf to a supplier in connection with warranty or product safety issues, or with a business partner who is jointly providing a product or service to you, or is running a jointly branded promotion with us.

Legal, Enforcement, Security and Investigation

We may disclose information about you (1) if we believe we are required to do so by law, regulation or legal process, such as a court order or subpoena; (2) as we deem appropriate or necessary in response to requests by government agencies, such as law enforcement authorities or tax authorities; (3) when we believe disclosure is appropriate or necessary to protect the rights, property or safety of Origin Point, our customers or others, including to prevent physical, financial or other harm, injury or loss or to collect debt you owe; or (4) in connection with an investigation of suspected or actual unlawful activity.

Sale or Transfer of Business or Assets

We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution, or liquidation).

Aggregate or De-Identified Data

We may share or make public aggregate or de-identified data derived from personally identifiable information. Such information, however, will not identify you or any other individual.

How Do We Protect the Information We Collect?

We maintain administrative, technical and physical safeguards designed and intended to protect personal information against accidental, unlawful or  nauthorized destruction, loss, alteration, access, disclosure or use. Despite these safeguards, due to inherent uncertainty in the use of the internet and information systems and the potential for unlawful attacks by third parties, we cannot guarantee that the use of our systems or websites will be completely safe or secure.

Your Information Choices

Where applicable, you may manage and amend your preferences regarding how we communicate with you as outlined in more detail below. We strive to comply with all reasonable requests, but there may be a short delay in the processing of such requests.

To be removed from all Origin Point email, telephone and postal mail marketing, you may choose one of the following options: (1) email <a href=”mailto:info@originpointbrands.com”>info@originpointbrands.com</a> and type “REMOVE FROM ALL MARKETING” in the subject line; (2) call <a href=”tel:18006076409″>1-800-607-6409</a>; or (3) send your request by mail to: Origin Point Brands, LLC, 1116 Newton Way, Summerville, SC 29483. Please include your name, address, phone number and email address in the request, and if possible, let us know how you initially provided us with the information.

Email

To stop receiving marketing emails, you may click on the “Unsubscribe” link in any marketing email you receive from us and update your preferences on the resulting webpage. You may also update your email subscription choices by contacting us as described in the How to Contact Us section below.

Please note that we may continue to send transactional emails, which contain information about a prior purchase or an ongoing service, even if you opt-out of marketing emails or newsletters.

Interest-Based and Other Targeted Advertising

To exercise your preferences regarding the collection and use of data for online, interest-based and other targeted advertising, please follow the directions in the Interest-Based and Other Targeted Advertising section below.

Other Important Considerations

Do Not Track

We do not process or respond to “Do Not Track” signals from your browser or other mechanisms that enable consumer choice regarding the collection of personal information about one’s online activities over time and across third-party websites or online services.

As described in the Interest-Based Advertising section below, however, we do participate in online advertising networks administered by third parties, and we may share information about activities on our websites with those networks, which may track your online activities over time and across thirdparty websites.

Interest-Based and Other Targeted Advertising

We collect data about your activities on our websites for use in providing advertising tailored to your individual interests and we may share information about activities on our websites with advertising networks administered by third parties. These ad networks track your online activities over time and across websites by collecting information through automated means and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our websites, such as the pages you have viewed. This collection and ad targeting takes place both on our websites and on third-party websites that participate in the ad network, such as sites that feature advertisements delivered by the ad network. As a result, you may see certain ads on other websites based on prior activities on our websites and vice versa.

We may also utilize third-party services, that may allow us to associate your prior Origin Point transaction data, operating system, user-agent string, IP address, internet browser, installed fonts, and similar information with an anonymous ID, which can then be used to target Origin Point advertising to you on other websites and online platforms. These services may use anonymous IDs that do not contain any personal information or otherwise identify you.

The Digital Advertising Alliance (DAA) has created guidance for online advertisers and provided a mechanism for such advertisers to comply with users’ choices regarding interest-based ads. To learn more about ad networks, including how to opt out of interest-based ads, click here.

Social Media Links

Our online services may include social media features (for example, a Facebook “Like” button). These features are connected to third parties and may allow such third parties to collect certain information, such as your IP address and which pages you visit on our websites. These social media features are not operated by Origin Point. Your interactions with these features are governed by the privacy policies of the company providing the features.

Links to Other Websites

Our websites may link to other websites for your convenience and information. For instance, they may link to websites of product suppliers, manufacturers and service providers. These websites may be operated by companies not affiliated with us. Linked websites, including those operated by Origin Point, may have their own privacy notices, which we strongly suggest you review if you visit them. We are not responsible for the content or privacy practices of any website that we do not control and that does not point to this Privacy Policy. Your interactions with these websites are governed by the privacy policies of the company operating the websites.

Children

We do not knowingly collect personally identifiable information from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information, we ask that a parent or guardian contact us so that the information can be deleted.

Notice to California Customers

Subject to certain limitations under California Civil Code § 1798.83, if you are a California resident and have an established business relationship with us, you may ask us to provide you with (i) a list of certain categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year and (ii) the identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year. To make such a request, please contact us as follows:

Origin Point Brands, LLC
1116 Newton Way
Summerville, SC 29483

Updates

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. We will post a notice on Originpointbrands.com and other websites that point to this Privacy Policy to notify you of any substantive changes to the way we collect and use information. We will indicate at the top of the Privacy Policy when it was last updated.

How to Contact Us

If you have questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us as indicated below.

Origin Point Brands, LLC
1116 Newton Way
Summerville, SC 29483

WARNING: Always research, verify, and comply with requirements of State laws, local building codes and/or ordinances, zoning limitations, and other legal mandates for pool, hot tub, and spa fencing. Such requirements vary from city to city, county to county, and/or State to State. References to such limitations may include the International Residential Code (“IRC”), the International Code Council (“ICC”), the Building Owners and Code Administrators (“BOCA”), the American National Standards Institute (“ANSI”), and others. Height, spacing, and/or other dimension requirements and specifications vary. If permitting is required, always obtain a permit before ordering fencing. THIS PRODUCT IS NOT WARRANTED TO COMPLY WITH ANY POOL, HOT TUB, AND SPA FENCING REQUIREMENTS AND ANY WARRANTY THERETO IS EXPRESSLY DISCLAIMED. THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF, INCLUDING ANY WARRANTY FOR NONCOMPLIANCE WITH ANY POOL, HOT TUB, AND SPA FENCING REQUIREMENTS. ANY AND ALL IMPLIED WARRANTIES, INCLUDING ANY AND ALL WARRANTIES OF FITNESS FOR THE PARTICULAR PURPOSE OF POOL, HOT TUB, OR SPA FENCING, IS DISCLAIMED.