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Frequently Asked Questions

Common questions from our customers

Our responses to some of the most frequently asked questions from our customers appear below.

If you do not find the answer to your question, please feel free to contact us.

Questions:

Answers:

1 – How can I order product listed online?

Please call the customer service line to order. 1-888-662-1788

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2 – How many styles do you offer? What colors are available?

We offer 7 different aluminum styles in Black, White and Bronze and Euro style in black only.

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3 – Are drive gates available?

Yes, they are available, but only in limited styles and sizes. Please consult the IronCraft website for the style of your choice.

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4 – Do gates support automatic openers?

No, IronCraft gates do not support automatic openers at this time.

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5 – Are Custom sizes available? If so, how tall, how wide for panels, post, and gates?

Custom sizing is available to the nearest foot, but cannot exceed 6 feet. Fencing over 6 feet should be considered as commercial grade, not residential.

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6 – Can panels be cut to shorter widths?

Yes, panels can be cut to shorter widths using a reciprocating saw, a metal cutting blade, or hand held metal cutting hack saw. We recommend using IronCraft touch-up paint to touch-up any scratches that may have occurred after cutting the panel to avoid any possible rusting (black model #: 833737, white model #: 833738, bronze model #: 833842).

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7 – What size is the rail? Size of pickets? Size of posts?

The rails on our fence are made of a U-channel material that measures 1-1/4″ high and 1-1/4″ wide with the opening of the U downward, with a .55″ wall thickness. Pickets are all .59″ square tube with a .05″ wall thickness. All the posts are made from 2″ x 2″ square tube with the Line and Corner post are all .059″ (approx. 15-1/2 gauge) and End/Gate post are .118″ (approx. 9 gauge).

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8 – How far apart are the pickets spaced on each of the various IronCraft fence styles?

Chatham style pickets are spaced approximately 3-13/16” apart at the top and 1-5/8” apart at the bottom (on the 4′ high the 1-5/8″ spacing extends 16″ from the bottom, on the 5′ high panel the 1-5/8″ spacing extends 20″ from the bottom). Cheshire style pickets are spaced approximately 1-5/16″ apart. All other IronCraft style’s pickets are spaced approximately 3-13/16” apart.

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9 – What is the difference between the various post types and what are they used for (Line, Corner, End/Gate)?

IronCraft line posts have pre-drilled holes on opposite sides of the post and are used to connect fence panels in a straight line. IronCraft corner posts have pre-drilled holes on adjacent sides of the post and are used to connect fence panels at a 90° angle. IronCraft End/Gate posts have pre-drilled holes on one side of post and are used to provide an end point for your fencing system or to support your gate. End/Gate posts are stronger than line and corner posts. If you are terminating to a solid wall or post, we offer adjustable wall connectors (black model #: 833729, white model #: 833730, bronze model #: 833838).

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10 – What is racking?

Racking is a feature that allows your fencing system to accommodate slopes and inclines. The panel rails adjust to follow the slope of the land while the pickets remain plumb and vertical, so there isn’t a gap between the fence and the ground.

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11 – Do IronCraft fence panels rack? If so, how much?

All IronCraft fence styles are designed to be able to rack with the exception of Chatham, Cheshire, and Euro styles. Our aluminum fence panel styles that are able to rack, are designed to be able to rack to a rise or fall of 30″ over the 6-foot width of the panel or 22 degrees. Our steel fence panel styles that are able to rack, rack 15 degrees or 24″ rise or fall over the 8-foot width of the panel.

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12 – Can the fencing system be installed on hard surfaces such as decks or concrete?

IronCraft fence systems can be installed on hard surfaces like decks and concrete using our Deck Mount accessory ( black model #: 833733, white model #: 833734, bronze model #: 833840).

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13 – What is quick ship, and how soon will the product arrive at the store?

Quick ship is available based on demand and planning, shipments can be scheduled to accommodate your job. Please call 888-662-1788 for time line and additional information.

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14 – Is there a bracket to attach the fence posts to the panel?

No, there is not a bracket to attach IronCraft fence posts to the panels. IronCraft panels attach to the posts by sliding the panel into the pre-cut holes in the posts, and are secured with self-tapping screws. The self-tapping screws are included with each post.

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15 – How do you install the panels? Gates? What accessories are needed to install?

Panels slide into precut holes in the posts and are secured with self-tapping screws which are included and placed approx. 3/8″ from the edge of the post to be able to make contact with the rail. Panels are inserted into holes that allow the fence to rest 2″ above the ground level. Gates are installed between End/Gate Posts, which are heavier gauge tube to allow for the weight of the gate and the movement of the gate being opened and closed. Instructions are included with each gate sold. Accessories are not needed, as our fence comes with all the items necessary to assemble it. For installations other than in-ground, you may need to purchase a special flange adapter (deck mount) for use with wood or concrete.

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16 – What is included with the fence panels?

Each IronCraft fence panel is sold individually. Panels come pre-assembled with all necessary hardware included. Posts, gates, and other accessories are sold separately.

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17 – What is included with the fence posts?

Each IronCraft fence post is sold individually. Posts come with screws needed for installation and a post cap (choice of ball or flat cap). Panels, gates, and other accessories are sold separately.

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19 – What is covered by the warranty?

The Limited Lifetime Warranty on our aluminum fence is designed to protect you from defects in manufacturing or materials over the term of the warranty. It also warrants the powder coating against peeling, chipping, cracking, blistering or flaking. Steel and Euro fence have a limited 10 year warranty designed to protect you from defects in manufacturing or materials over the term of the warranty. It also warrants the powder coating against peeling, chipping, cracking, blistering or flaking.

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WARNING: Always research, verify, and comply with requirements of State laws, local building codes and/or ordinances, zoning limitations, and other legal mandates for pool, hot tub, and spa fencing. Such requirements vary from city to city, county to county, and/or State to State. References to such limitations may include the International Residential Code (“IRC”), the International Code Council (“ICC”), the Building Owners and Code Administrators (“BOCA”), the American National Standards Institute (“ANSI”), and others. Height, spacing, and/or other dimension requirements and specifications vary. If permitting is required, always obtain a permit before ordering fencing. THIS PRODUCT IS NOT WARRANTED TO COMPLY WITH ANY POOL, HOT TUB, AND SPA FENCING REQUIREMENTS AND ANY WARRANTY THERETO IS EXPRESSLY DISCLAIMED. THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF, INCLUDING ANY WARRANTY FOR NONCOMPLIANCE WITH ANY POOL, HOT TUB, AND SPA FENCING REQUIREMENTS. ANY AND ALL IMPLIED WARRANTIES, INCLUDING ANY AND ALL WARRANTIES OF FITNESS FOR THE PARTICULAR PURPOSE OF POOL, HOT TUB, OR SPA FENCING, IS DISCLAIMED.